Shipping & Delivery

Last Updated: 22 August 2026

At JUNAID PK, we aim to make shopping for Pakistani and Pashtun-inspired products simple and convenient for customers across the United Arab Emirates. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. UAE Delivery

JUNAID PK offers delivery to customers across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah, subject to delivery availability for the selected location.

Delivery availability, charges, and estimated delivery times may vary depending on the destination and the delivery service available for your order.

2. Order Processing

After you place an order, our team will review the order details and prepare the selected products for dispatch.

Orders are normally processed after successful order confirmation and payment, or according to the applicable Cash on Delivery arrangements where available.

Processing time may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

3. Delivery Times

Estimated delivery times will depend on your delivery location, product availability, courier service, and the time your order is placed.

Where an estimated delivery timeframe is provided during checkout or by our customer support team, it is an estimate rather than a guaranteed delivery date.

Unexpected delays may occasionally occur because of courier operations, weather conditions, public holidays, incorrect delivery information, or circumstances outside our reasonable control.

4. Delivery Charges

Applicable delivery charges will be displayed or communicated during the ordering process.

Delivery fees may vary depending on the delivery location, order size, promotional offers, or courier service.

Any applicable delivery charge should be reviewed before completing your purchase.

5. Delivery Across Dubai and Other Emirates

We aim to serve customers throughout the UAE, including major areas of Dubai, Abu Dhabi, Sharjah, and other Emirates.

Some remote or restricted locations may have different delivery arrangements, additional charges, or limited courier availability.

6. Providing Your Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please provide:

• Full name.
• Active mobile or WhatsApp number.
• Complete delivery address.
• Building or villa information where applicable.
• Apartment, office, or unit number where applicable.
• Any useful delivery instructions.

Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or additional delivery arrangements.

7. Courier Contact

Our delivery partner or courier may contact you by telephone, WhatsApp, SMS, or another available communication method to arrange or confirm delivery.

Please keep your phone available around the expected delivery period and respond to reasonable delivery requests to avoid unnecessary delays.

8. Missed Delivery

If you are unavailable when the courier attempts delivery, the courier may arrange another delivery attempt or contact you to coordinate a suitable time.

Repeated unsuccessful delivery attempts caused by incorrect information or customer unavailability may result in additional delivery arrangements or charges where applicable.

9. Order Tracking

Where tracking information is available, JUNAID PK or the relevant delivery partner may provide tracking details or delivery updates.

Tracking information is provided to help you follow your order and may be subject to updates from the courier.

10. Cash on Delivery

Cash on Delivery may be available for selected orders and locations.

Where Cash on Delivery is offered, the customer must pay the applicable order amount to the delivery representative according to the payment instructions provided.

Availability of Cash on Delivery may change depending on location, product, order value, courier requirements, or other operational conditions.

11. Delivery Delays

We make reasonable efforts to dispatch and deliver orders within the estimated timeframe provided to customers.

However, JUNAID PK cannot guarantee a specific delivery date where delivery depends on third-party courier services or circumstances beyond our reasonable control.

Possible causes of delay may include:

• Courier or logistics disruptions.
• Extreme weather conditions.
• Public holidays.
• Incorrect or incomplete delivery information.
• High order volumes.
• Unexpected operational or technical issues.
• Other circumstances beyond our reasonable control.

12. Product Availability and Dispatch

We aim to keep our online product availability information accurate. However, occasionally a product may become unavailable due to stock changes or order volume.

If an ordered product becomes unavailable before dispatch, our team may contact you to discuss the available options.

13. Inspecting Your Order

When receiving your order, we recommend checking the package and products where reasonably possible.

If you notice that a product is damaged, incorrect, or missing, please contact JUNAID PK as soon as possible and provide your order number along with relevant photographs or information.

For more information about eligible returns and refunds, please review our Returns & Refunds Policy.

14. Delivery to Businesses and Offices

If you request delivery to an office, shop, company, hotel, or other commercial location, please provide the complete business name, address, floor, office number, and contact details where applicable.

The customer is responsible for ensuring that the recipient or authorised person is available to receive the order.

15. Delivery to Apartments and Buildings

For apartment or building deliveries, please provide the building name or number, apartment number, area, and any other information that may help the courier locate the destination.

Where building security or reception procedures apply, delivery may be subject to the building's access requirements.

16. Delivery Restrictions

Some locations may have delivery restrictions or limited courier availability.

If we are unable to deliver to the address provided, our customer support team may contact you to arrange an alternative delivery address or another appropriate solution.

17. Changes to Delivery Information

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched or handed to the courier.

18. International Delivery

Unless specifically stated otherwise, this Shipping & Delivery Policy applies to orders delivered within the United Arab Emirates.

If JUNAID PK introduces delivery to other countries, separate delivery conditions, charges, customs requirements, and estimated delivery times may apply.

19. Delivery and Returns

Delivery charges and return-related charges may be treated differently depending on the reason for the return and the applicable terms of our Returns & Refunds Policy.

Please review our Returns & Refunds Policy before requesting a return or exchange.

20. Contact Us About Delivery

If you have questions about an existing order, delivery status, delivery address, or courier communication, please contact the JUNAID PK customer support team.

When contacting us about an order, please provide your order number and the phone number used during checkout so we can assist you more efficiently.

Visit our Contact Us page for available customer support options.

21. Changes to This Shipping Policy

JUNAID PK may update this Shipping & Delivery Policy when our delivery services, courier arrangements, business practices, or applicable requirements change.

The latest version will always be published on this page with the relevant “Last Updated” date.

JUNAID PK

Tradition. Style. Quality.

Pakistani and Pashtun-inspired products, delivered across the UAE.