Returns & Refunds Policy

Last Updated: 22 August 2026

At JUNAID PK, we want you to be happy with your purchase. If there is an issue with your order, please contact our customer support team so we can review the matter and help you with the appropriate solution.

This Returns & Refunds Policy explains the general conditions that apply to returns, exchanges, replacements, and refunds for orders placed through the JUNAID PK online store in the United Arab Emirates.

1. Our Returns Policy

We accept eligible returns where the product meets the return conditions described below.

To request a return, please contact JUNAID PK within 7 days of receiving your order.

Products must be returned in their original condition and must meet the applicable requirements of this policy.

2. Conditions for an Eligible Return

To be eligible for a return, the product should:

• Be unused and unworn.
• Be in its original condition.
• Include the original packaging, tags, accessories, or other items supplied with the product where applicable.
• Not show signs of damage, alteration, washing, staining, or excessive handling.
• Be returned within the applicable return period.

Products that do not meet these conditions may not qualify for a return, exchange, replacement, or refund, subject to applicable UAE consumer protection requirements.

3. Footwear Returns

For footwear such as Peshawari Chappal, Panjedari Chappal, sandals, and other traditional footwear, please try the product on a clean indoor surface when checking the size and fit.

Footwear that has been worn outdoors, damaged, marked, or otherwise used may not be accepted as a standard change-of-mind return.

4. Handbag & Fashion Product Returns

Handbags and fashion accessories must be returned unused and in their original condition.

Products should not have stains, scratches, odours, marks, alterations, or other signs of use.

5. Traditional and Handmade Products

Some JUNAID products may have natural variations in texture, colour, stitching, finishing, or appearance because of their traditional or handcrafted nature.

Minor variations that do not affect the normal use or quality of the product may not be considered defects.

6. Products Received Damaged

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

• Your order number.
• Photographs of the product.
• Photographs of the packaging, where relevant.
• A brief description of the issue.

Our team will review the information and determine the appropriate resolution.

7. Incorrect or Missing Product

If you receive a product that is different from the product you ordered, or if an item is missing from your order, please contact us promptly.

We may request photographs, order information, or other details to verify the issue.

If the issue is confirmed to be an error on our side, we will work with you to arrange an appropriate solution.

8. Size Exchanges

If the product is eligible for a size exchange, please contact us within the applicable return period.

Size exchanges are subject to product availability and the product meeting our return conditions.

If the requested size is unavailable, we may offer an alternative solution where appropriate.

9. Change-of-Mind Returns

If you simply change your mind about a purchase, the product must still meet all applicable return conditions.

The product should remain unused, unworn, undamaged, and in its original condition and packaging.

Any applicable delivery, collection, or return charges will be handled according to the information provided at the time of the return request and our applicable policies.

10. Non-Returnable Products

Where permitted by applicable law, certain products may not be eligible for return due to their nature, hygiene considerations, personalised specifications, or other reasonable restrictions.

Any applicable non-returnable conditions will be communicated to customers before or during purchase where relevant.

11. How to Request a Return

To request a return, please contact JUNAID PK through our Contact Us page or the available customer support channels.

Please provide:

• Full name.
• Order number.
• Product name.
• Reason for the return.
• Photographs or other supporting information where required.

Our team will review your request and provide the next steps if the return is eligible.

12. Return Approval

Please do not send a product back before receiving return instructions from JUNAID PK.

Once your return request has been reviewed, we will inform you whether the return is approved and explain the applicable return process.

13. Return Shipping

The responsibility for return delivery costs may depend on the reason for the return.

If a product is confirmed to be defective, damaged during delivery, or incorrectly supplied by JUNAID PK, we will work with you to determine an appropriate solution.

For eligible change-of-mind or size-related returns, applicable return or collection charges may apply.

14. Refunds

Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.

If a refund is approved, it will generally be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

15. Cash on Delivery Orders

Where an order was paid using Cash on Delivery, the refund method will be communicated by our customer support team based on the circumstances of the return and the available refund options.

Additional information may be requested to process the refund securely.

16. Refund Processing Time

After an approved return has been received and inspected, we will initiate the applicable refund process.

The time taken for the refunded amount to reach you may vary depending on the payment method, bank, payment provider, or other financial institution involved.

17. Promotional and Discounted Products

Products purchased during promotions, special offers, or discounted campaigns may be subject to specific return or exchange conditions.

Any special conditions applicable to a promotion will be communicated during the relevant offer or purchase process.

18. Exchanges

Where an exchange is available, the replacement product will be subject to availability.

If the requested replacement is unavailable, JUNAID PK may provide another appropriate solution depending on the circumstances and applicable policy.

19. Return Inspection

Returned products may be inspected before an exchange, replacement, or refund is approved.

If a returned product does not meet the requirements of this policy, we may contact you regarding the available options.

20. UAE Consumer Rights

This Returns & Refunds Policy is intended to operate alongside applicable consumer protection laws and regulations in the United Arab Emirates.

Nothing in this policy is intended to remove or restrict a consumer right that cannot legally be excluded under applicable UAE law.

21. Changes to This Policy

JUNAID PK may update this Returns & Refunds Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.

The latest version will always be published on this page with an updated “Last Updated” date.

22. Contact Us

If you have questions about a return, exchange, replacement, or refund, please contact our customer support team.

For assistance, visit our Contact Us page and provide your order number and relevant product details.

JUNAID PK

Tradition. Style. Quality.

Pakistani and Pashtun-inspired products for customers across the UAE.