FAQ
Frequently Asked Questions
Welcome to the JUNAID PK FAQ page. Find answers to common questions about our Pakistani and Pashtun-inspired products, ordering, delivery, payments, returns, and customer support across the UAE.
General Questions
What is JUNAID PK?
JUNAID PK is a UAE-focused online store offering Pakistani and Pashtun-inspired products, including Peshawari Chappals, Panjedari Chappals, Chitrali Pakols, traditional footwear, women's handbags, and selected cultural products.
Where does JUNAID PK deliver?
We offer delivery across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah, subject to delivery availability.
Who is JUNAID PK for?
JUNAID PK is designed for anyone who appreciates Pakistani and Pashtun heritage, traditional craftsmanship, and timeless cultural style. Our collection is especially relevant to Pakistani and Pashtun communities living in the UAE.
Products & Quality
What products can I buy from JUNAID PK?
Our collection includes traditional Pakistani and Pashtun footwear, Peshawari Chappals, Panjedari Chappals, Chitrali Pakols, women's handbags, accessories, and selected natural and cultural products.
Are JUNAID products suitable for everyday use?
Many of our products are selected with everyday comfort and practicality in mind. Product suitability can vary by design, material, and intended use, so we recommend checking the individual product description before purchasing.
Can product colours look different from the images?
Slight colour differences may occur because of lighting, photography, and individual device or screen settings. Traditional and handcrafted products may also have natural variations in colour, texture, and finishing.
Are traditional products handmade?
Some traditional products may feature handcrafted elements or traditional manufacturing techniques. Where specific craftsmanship or material information is confirmed, it will be included on the individual product page.
Peshawari Chappal & Footwear
What is a Peshawari Chappal?
Peshawari Chappal is a traditional style of Pakistani footwear strongly associated with the culture and heritage of Khyber Pakhtunkhwa and the Pashtun community. JUNAID offers selected traditional footwear styles designed for customers who appreciate this heritage.
How do I choose the right chappal size?
We recommend checking the size information provided on the individual product page before placing your order. If you are unsure about sizing, contact our customer support team for assistance before ordering.
Can I exchange my footwear for another size?
Eligible size exchanges may be available depending on product availability and the condition of the item. Please review our Returns & Refunds Policy before requesting an exchange.
Chitrali Pakol
What is a Chitrali Pakol?
A Chitrali Pakol is a traditional woollen cap associated with the culture of Chitral and the wider heritage of northern Pakistan and the Pashtun region. It is recognised for its distinctive shape and traditional appearance.
Is the Chitrali Pakol suitable for traditional occasions?
Yes. A Chitrali Pakol can complement traditional Pakistani and Pashtun clothing and can be worn for cultural gatherings, celebrations, special occasions, and everyday heritage-inspired style.
Ordering
How can I place an order?
Select the product you want, choose the available options such as size or colour where applicable, add the product to your cart, and proceed through the Shopify checkout process.
Can I order from anywhere in the UAE?
Customers across the UAE can place orders through our online store, subject to delivery availability for their location.
Can I change my order after placing it?
If you need to change your order, contact us as soon as possible. We will try to help if the order has not yet been processed or dispatched. Changes may not be possible after an order has been handed to the courier.
How will I know that my order has been confirmed?
Depending on the communication method available, you may receive an order confirmation by email, WhatsApp, SMS, or another customer communication channel.
Payment
What payment methods does JUNAID PK accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location, order, and the payment services available on our store.
Do you offer Cash on Delivery in the UAE?
Cash on Delivery may be available for selected products and UAE locations. The availability of Cash on Delivery will be shown or communicated during the ordering process.
Are online payments secure?
Online payments may be processed through third-party payment providers integrated with our Shopify store. Payment information is handled according to the security practices and policies of the relevant payment provider.
Shipping & Delivery
How long does delivery take in the UAE?
Delivery time can vary depending on your location, product availability, order processing, courier operations, and other circumstances. Any estimated delivery timeframe provided during checkout or by our team should be considered an estimate.
How much does delivery cost?
Delivery charges depend on the destination, order, courier service, and applicable promotions. Any applicable delivery fee will be shown or communicated during the ordering process.
Do you deliver to Dubai?
Yes. JUNAID PK offers delivery to customers in Dubai, subject to delivery availability and the applicable delivery terms.
Do you deliver to Abu Dhabi and Sharjah?
Yes. We aim to serve customers across Abu Dhabi, Sharjah, and other UAE Emirates, subject to courier availability for the delivery address.
Can I track my order?
Where tracking is available, we may provide tracking information or delivery updates through the relevant courier or customer communication channel.
What happens if I miss my delivery?
If you are unavailable when the courier attempts delivery, the courier may contact you or arrange another delivery attempt. Please keep your phone number active and provide accurate delivery information.
Returns & Refunds
Can I return a product?
Eligible products may be returned according to the conditions and timeframes described in our Returns & Refunds Policy.
How long do I have to request a return?
Our current return policy allows eligible return requests to be made within 7 days of receiving the order, subject to the conditions stated in our Returns & Refunds Policy.
Can I return a product if I have used it?
Generally, products should be unused, unworn, undamaged, and in their original condition to qualify for a standard return. Additional conditions may apply depending on the product.
What if I receive a damaged or incorrect product?
Contact us as soon as possible with your order number and clear photographs of the product and packaging where relevant. Our team will review the issue and help determine the appropriate solution.
How long does a refund take?
Once an approved return has been received and inspected, the applicable refund will be initiated. The time required for the amount to appear in your account may depend on your payment provider or financial institution.
Customer Support
How can I contact JUNAID PK?
You can contact our team through the details provided on our Contact Us page. For order-related questions, please include your order number so we can assist you more efficiently.
Can I contact JUNAID PK through WhatsApp?
Where WhatsApp support is available, customers can use our WhatsApp contact option for product enquiries, order assistance, delivery questions, and customer support.
What information should I provide when contacting customer support?
For an existing order, please provide your order number, name, phone number, and a brief description of your question or issue. For product enquiries, include the product name or a screenshot where possible.
Still Have Questions?
Didn't find the answer you were looking for? Our team is happy to help.
JUNAID PK — Tradition. Style. Quality.
Pakistani and Pashtun-inspired products for customers across the UAE.